FAQ

Remarks：

All Products are in Stock in Raw form, we finish each product AFTER the order is placed. Hence we need the time.
We do not accept returns without products quality problem (see detailed policy) as we have to finish the product and there is a cost of human labor, finishing, and shipping for each product. Hope you understand and ask questions (if any) prior to buying.
We can custom make most of our products to any size (within reason). Please email us with the SKU number and link to the product you want to customize and we will give you a price and expected ship date.

1.1  About Online order:

  1. Warranty :3 years
  2. If the product has quality problems,100% Guarantee,including compensation or return.
  3. You can contact us online with facebook message  when you need to place an order.Such as shipping fee.

 

2.What's your main products?

Stainless steel products is the main products in our company. We can supply the latest designs or custom make products. 

Speciality: cloth hook ,Door Stopper,Door Hinge,Door Bolt,Paper Holder,Hook,Glass Standoff,Bracket,Towe Rack Hot Sale: Glass Standoff,Door Stopper,Towe Rack,Paper Holder.


3.Do you accept the OEM or Custom Design order?


Yes, we do. Both are warmly welcomed.


4.Which country is your main export country?


At the moment, our main export regions are Europe,North America ,South America,Mid-East,Asia,Africa,etc.


5.Where is your loading port located?


Huangpu Port,Shenzhen port.


6.Can I visit your factory/showroom?


Yes! Warmly welcome to visit our factory and showroom. And it would be great if you can inform us in advance.


7.What are my payment options?


You have flexibility to choose the following payment terms that work best for your budget:
T/T, Western Union, Money Gram, L/C, Paypal.


8.What if I can't find the information I'm looking for, or what if I want to speak to someone directly?


1)Start online or Email to us, associate will be in touch within one working day.
2)Call Customer Service at 86+13610258188 for Customer Service support and questions.
3)E-mail us: eleven@yumore.com


9.How is my privacy protected?


Your privacy is important to us.
The guidelines we use for protecting the information you provide us during a visit to our website are listed in our Privacy Policy.